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FAQs

Get answers to common questions and tips to keep your home or business comfortable and efficient.

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Frequently Asked Questions

Explore our frequently asked questions, organized by HVAC, Plumbing, and General topics, to find quick and easy answers to all your service and product inquiries. Not seeing your question? Give us a call at (857) 578-2960 so that we can give you an answer right away!

HVAC FAQs


Why do I need to replace my R22 unit?

Replacing your R22 (Freon) unit is necessary due to several key reasons related to environmental regulations, refrigerant availability, and the efficiency of newer HVAC systems. Here’s a detailed explanation:

  1. Environmental Regulations:
    • Ozone-Depleting Substance: R22 is a hydrochlorofluorocarbon (HCFC) refrigerant that has been found to contribute to ozone layer depletion. The ozone layer is crucial for protecting the Earth from harmful ultraviolet radiation.
    • Phased Out: Due to its environmental impact, R22 has been phased out under the Montreal Protocol, an international treaty aimed at protecting the ozone layer. In the United States, the production and import of R22 were banned starting January 1, 2020.
  2. Availability and Cost of R22:
    • Increasing Costs: Since the production and import of R22 are banned, only reclaimed and recycled R22 is available for servicing existing systems. This limited supply has caused the price of R22 to increase significantly, making it more expensive to recharge an R22 system.
    • Limited Availability: As stockpiles of R22 continue to decrease, it will become increasingly difficult and costly to obtain this refrigerant for maintenance and repairs.
  3. Efficiency and Technology:
    • Older Technology: Most R22 systems are older and may not be as energy-efficient as modern systems designed with newer technologies. Newer HVAC systems use more environmentally friendly and energy-efficient refrigerants like R410A, which can help reduce your home’s carbon footprint and lower your energy bills.
    • Better Performance: New HVAC systems are not only more energy-efficient but also provide improved performance, better air quality, and come with updated features that enhance user convenience and system reliability.
  4. Cost of Repairs and Maintenance:
    • Cost-Effectiveness: Continuing to repair and maintain an aging R22 system can be less cost-effective in the long run. Frequent repairs and the high cost of R22 refrigerant can add up, making it financially wise to invest in a new system.
    • Warranty and Support: New systems come with manufacturer warranties that provide peace of mind and protection for your investment. As R22 systems age, manufacturer support and available parts can diminish.
  5. Legal and Compliance Issues:
    • Compliance: As environmental regulations tighten, maintaining compliance with local, state, or federal laws may require upgrading to a system that uses a refrigerant not harmful to the ozone layer.

Conclusion:

While replacing an R22 unit requires upfront investment, the long-term benefits of upgrading to a newer, more efficient system can outweigh the ongoing costs and limitations associated with maintaining an old R22 air conditioning system. This not only supports global environmental efforts but also improves the comfort and air quality of your home while reducing ongoing utility expenses.

If I need to replace the indoor unit, do I need to replace the outdoor unit?

Whether you need to replace the outdoor unit when you replace the indoor unit of your HVAC system can depend on several factors. Generally, it is often recommended to replace both units simultaneously for several reasons:

  1. Compatibility:
    • Matching Systems: HVAC systems are designed with matched indoor and outdoor units that work together efficiently. Replacing only one part of the system (such as just the indoor unit) can lead to compatibility issues that may affect performance and efficiency. Newer indoor units may not work as efficiently with older outdoor units, and vice versa.
  2. Efficiency:
    • SEER Ratings: Modern HVAC systems are often more energy-efficient due to improvements in technology. The Seasonal Energy Efficiency Ratio (SEER) of newer units is usually higher, providing more cooling or heating for less energy. Mixing an old unit with a new one might prevent you from achieving the maximum efficiency the newer model offers.
  3. Cost and Longevity:
    • Long-Term Savings: While initially cheaper, replacing only one unit might lead to higher operational costs in the long run. A mismatched system often works harder to provide the same level of comfort, increasing wear and tear and potentially leading to more frequent repairs or a shorter lifespan.
    • Warranty Concerns: Sometimes, warranties require that both units are replaced together to be valid. Check the warranty terms when considering replacing only one component.
  4. System Age:
    • Lifespan: If both your indoor and outdoor units are old, and one needs replacing, it’s likely the other won’t be far behind in needing replacement as well. In this case, replacing both simultaneously can save you the inconvenience and cost of another installation soon after.
  5. Refrigerant Type:
    • Refrigerant Phase-Out: If your outdoor unit uses an older type of refrigerant, such as R-22, which is being phased out due to environmental regulations, you might need to replace it to ensure your new indoor unit uses a current, more environmentally friendly refrigerant like R-410A.

Consultation with Professionals: Before making a decision, it’s best to consult with HVAC professionals. They can assess your current system’s condition, compatibility, and the local regulations regarding HVAC installations. This way, you can make an informed decision that ensures optimal efficiency, performance, and compliance with local codes.

In summary, while it may be technically possible to replace just the indoor or outdoor unit, it is usually advisable to replace both to ensure compatibility, efficiency, and reliability of your HVAC system.

How often should filters be replaced?

The frequency at which you should replace your HVAC filters can vary based on several factors, including the type of filter you use, your home’s air quality, and your household’s specific needs. Here are some general guidelines to help you determine how often you might need to change your filters:

General Recommendations:

  • Standard 1-3 Inch Air Filters: Replace these every 30 to 90 days. If you’re unsure, checking the filter monthly is a good practice, and replace it if it looks dirty.

Specific Situations:

  • Homes with Allergies: If someone in your household suffers from allergies, consider replacing your filter every 30 to 45 days to maintain indoor air quality and reduce allergens.
  • Homes with Pets: If you have pets, you might need to change your filter every 60 days, or even more frequently if you have multiple pets or if your pets shed heavily.
  • Single Occupant or Vacation Home: In homes with a single occupant without pets or allergies, or in vacation homes that aren’t used frequently, you might stretch it to replacing the filter every 6-12 months.
  • Homes with Children: Households with children should consider replacing their filters every 2-3 months to maintain a healthy living environment.

Filter Quality:

  • Higher Quality Filters: Some high-efficiency filters, such as HEPA filters, can last longer than standard filters but still should be checked regularly for blockages or accumulated debris.

Factors to Consider:

  • Air Quality: If you live in an area with high levels of pollution, dust, or other airborne particles, you may need to change your filters more frequently.
  • HVAC Usage: Increased usage during hot summers or cold winters might necessitate more frequent changes.
  • Construction: If your home has recently been under construction, there might be more dust and debris in the air, requiring more frequent filter changes.

Regularly changing your HVAC air filters is crucial for maintaining air quality in your home, ensuring the efficiency of your HVAC system, and potentially extending its lifespan by preventing dust and dirt from building up in the system. Always check your HVAC system’s manual for specific recommendations regarding filter changes, and inspect your filters regularly to determine if they need to be changed more frequently.

Will setting my thermostat to a certain temp help save money?

Yes, setting your thermostat to specific temperatures at different times can help save money on your energy bills by managing the amount of heating or cooling your HVAC system needs to do. Here’s how strategic thermostat settings can enhance energy efficiency:

  1. Optimal Temperature Settings:
    • Winter: Set your thermostat to around 68°F (20°C) when you’re awake and lower it while you’re asleep or away from home. Dropping the temperature by 7-10 degrees for 8 hours a day can save you about 10% a year on heating.
    • Summer: Set your thermostat to about 78°F (26°C) when you’re at home and need cooling, and higher when you’re away. The smaller the difference between the indoor and outdoor temperatures, the lower your overall cooling bill will be.
  2. Programmable Thermostats: Using a programmable thermostat can automate these adjustments, shifting your home’s temperature setting based on the time of day and your routine. For example:
    • Wake Time: Set the thermostat to reach your preferred temperature by the time you wake up.
    • Day Time (When Out): Set the thermostat to an energy-saving temperature when no one is home.
    • Evening: Have the thermostat adjust to a comfortable setting by the time you return home.
    • Sleeping: Lower or raise the temperature during sleep hours.
  3. Smart Thermostats: Smart thermostats offer more advanced features that can further enhance energy savings, such as:
    • Learning Schedules: These thermostats can learn your schedule and temperature preferences to optimize heating and cooling.
    • Remote Control: Manage your home’s temperature from your smartphone or device, making adjustments as needed from anywhere.
    • Energy Reports: Some smart thermostats provide detailed energy usage reports, which can help you better understand your consumption and find additional ways to save.
  4. Zoning Systems: If your home has a zoning system, you can set different rooms or areas to different temperatures, which can save energy by heating or cooling only the areas in use.
  5. Maintain HVAC Efficiency: No matter the thermostat setting, ensure that your HVAC system is well-maintained to operate at peak efficiency. This includes regular servicing, changing filters, and ensuring that the heating and cooling system is free of obstructions.

In conclusion, strategically managing your thermostat settings can significantly reduce your energy usage and costs, especially when combined with a programmable or smart thermostat that aligns with your lifestyle.

What are air ducts & how do they affect airflow?

Air ducts are a critical component of heating, ventilation, and air conditioning (HVAC) systems, responsible for distributing conditioned air throughout a building. Here’s a deeper look at what air ducts are and how they affect airflow:

What Are Air Ducts?

Air ducts are pathways or conduits made of sheet metal, fiberglass, or other materials, designed to transport air from your HVAC system to various parts of your home or building. They are an integral part of the system’s air distribution network.

Types of Air Ducts:

  • Flexible Ducts: Made from a flexible plastic over a metal wire coil, these ducts are easy to install in tight spaces but can be prone to sagging and kinking, which can restrict airflow.
  • Rigid Ducts: These can be made from fiberglass, metal, or other rigid materials. They are more durable and less prone to contamination but can be more challenging to install in complex layouts.

How Air Ducts Affect Airflow:

  1. Efficient Distribution of Air: Properly designed and installed air ducts ensure efficient distribution of air throughout the building. Each room receives an adequate supply of heated or cooled air according to its size and usage.
  2. Airflow Optimization: The size, shape, and layout of air ducts directly affect the volume and speed of airflow. Properly sized ducts optimize airflow, ensuring that the HVAC system operates efficiently without overworking.
  3. Preventing Air Loss: Leaky or poorly sealed ducts can lead to significant air loss, reducing the system’s efficiency and increasing energy costs. Properly sealed and insulated ducts help maintain consistent air pressure and reduce energy losses.
  4. Air Quality: Clean, well-maintained air ducts help improve indoor air quality by preventing dust, mold, and other pollutants from circulating through your home or office. Contaminated ducts can distribute allergens and odors throughout a building.
  5. Comfort Levels: Adequate airflow is crucial for maintaining comfort levels in a building. Imbalances in ductwork can lead to rooms that are too hot or too cold, which affects the overall comfort of occupants.
  6. Noise Reduction: Properly designed ductwork can also help reduce noise from the airflow and the HVAC system. Poorly designed systems can cause noise issues, which can be disruptive in residential and commercial settings.

Maintenance and Upkeep:

  • Regular Cleaning: Ducts should be inspected and cleaned regularly to remove dust and debris that can obstruct airflow and degrade air quality.
  • Sealing Leaks: Ensuring that ducts are well-sealed at joints and intersections prevents air leaks and improves system efficiency.
  • Inspection: Regular professional inspections can help identify issues like mold growth, leaks, or damage that might affect airflow and system efficiency.

In summary, air ducts play a pivotal role in the functionality of HVAC systems, affecting everything from air quality to energy efficiency and occupant comfort. Proper installation, maintenance, and regular inspections are essential to maximize their effectiveness and the overall performance of the HVAC system.

How often should my HVAC be serviced?

Your HVAC (Heating, Ventilation, and Air Conditioning) system should be serviced regularly to ensure it operates efficiently and reliably. Here are general guidelines for how often different components of your HVAC system should be serviced:

General Recommendations:

  • Twice a Year: It’s generally recommended to have your HVAC system inspected and serviced twice a year—once in the spring for your cooling system and once in the fall for your heating system. This helps ensure the system is ready for the heavy usage periods during summer and winter.

Specific Components:

  • Air Conditioner:
    • Spring Maintenance: Schedule a service appointment in the spring to ensure the air conditioner is clean, refrigerant levels are correct, and all components are working properly before the hot weather arrives.
  • Furnace or Heat Pump:
    • Fall Maintenance: Schedule a service appointment in the fall to check the furnace or heat pump. The technician will inspect, clean, and adjust the components to ensure safe and efficient operation during the colder months.
  • Filters:
    • Monthly Check and Replacement: Check your HVAC system’s air filters monthly and replace them every 1-3 months, or as recommended by the manufacturer. Dirty filters can reduce efficiency and air quality.

Benefits of Regular Maintenance:

  • Improved Efficiency: Regular maintenance ensures your HVAC system operates at peak efficiency, reducing energy consumption and utility bills.
  • Extended Lifespan: Routine service can extend the life of your HVAC system by preventing wear and tear that leads to breakdowns and costly repairs.
  • Enhanced Comfort: Properly maintained systems provide better temperature and humidity control, improving overall comfort.
  • Better Air Quality: Regular cleaning and filter changes reduce the buildup of dust, allergens, and other contaminants, enhancing indoor air quality.
  • Safety: Especially for heating systems, regular inspections can identify and correct potential safety issues, such as carbon monoxide leaks or electrical hazards.

Additional Considerations:

  • Manufacturer’s Recommendations: Always follow the maintenance schedule recommended by your HVAC system’s manufacturer, as it may have specific requirements.
  • System Age and Usage: Older systems or those used heavily may require more frequent maintenance.

In summary, having your HVAC system serviced twice a year, in the spring and fall, is a good practice to maintain its efficiency, reliability, and longevity. Regular maintenance checks and timely filter replacements are essential to ensure your system runs smoothly and provides a comfortable and safe indoor environment.


BEFORE THE APPOINTMENT


Reputation & Trust

Are they licensed and insured in Massachusetts for plumbing and HVAC?
Yes Of Course you have to be. You can use online tools like chat gpt or google to find out if a company is properly licensed in the state you are in. If a big project is being done on your home you should always be asking for proof of active insurance like workmans comp or liability insurance. If Someone from a Home Services Company gets hurt on your property and they do not have workmans comp insurance you as the homeowner are liable and can be sued for that incident.
How long has Trust 1 Services been around, and what areas do they actually cover?
Trust 1 Has been around since 2020 Started by 1 person and is still held by 1 person in 2025. We Plan on Being Locally Owned and operated for a very long time as we value our employees and customers very greatly! We service Around 15-20 Miles from our location in Quincy Ma, Serving Greater Boston & the South Shore — from Newton to Westwood, all the way down to Marshfield
Do they have real reviews from people in Quincy, Westwood, and Marshfield?

You can tell if reviews are fake and are not based on the quality of the review itself. People who are very happy with the service will put the technician’s name at the home if they are very happy. In fact, the majority of the reviews we have for our plumbing services in Marshfield have our technicians’ names in them. Fake reviewers will commonly use details about the company and it will be very generic. People will not always remember what you say but will always remember how you made them feel!

Will they send me a text with the technician’s picture so I know who’s coming?
This is an important detail to add when it comes to making someone feel comfortable about who is coming to their home. When looking for a contractor it is always important to see if you get a bio and picture of the tech coming to the home! At Trust 1 We have our new team members customize their bios based on what they want to share and what’s important to them!
Do they background-check their techs?
When hiring a plumbing, heating, or cooling contractor it is always important to hire a company where they background check their employees. Why is this important? It’s important because you do not want to hire someone who has the potential of stealing your things or harming your family. There is a lot of craziness in this world we live in.

Pricing & Transparency

What’s the diagnostic fee and does it get applied toward the repair?
There are a few ways many companies might do this. Here are a few ways. 1. No Diagnostic fee to come to the home (It will most likely be added to invoice secretly at the end and you won’t even know) 2. $79 – $129 Diagnostic fee / Service Fee Upfront to get the tech to the home to figure out what is going on. It is very expensive to operate a small business and very expensive to have well trained / well qualified technicians to come to your home and fix things right the first time. This is the most common approach and we believe is very reasonable as companies have to drive their vehicles, their gas, their insurance with 1,000’s of dollars of materials to your home to fix what’s broken. 3. $79 – $129 Diagnostic fee / Service Fee Waived with a qualifying repair is like the 2nd option listed. Also a reasonable option. I’d be a little bit cautious of someone willing to come out for free because lets be honest nothing in this world is free
Will I get flat-rate pricing before any work starts?
Flat-Rate We believe is the best and most honest way for a customer to get the bestnservice and know what its gonna cost before the work is performed. With Flat Rate you do not have to watch the clock, worry about if the technician has to run to a supply house, or if the job took longer than expected. With a flat rate as long as the company is being honest the price provided before work begins will always be the same price when the work is completed.
Are there any hidden fees (trip charges, overtime, weekend rates)?
If The Company is on flat rate price there should not be any hidden pricing
Do they offer financing for big-ticket HVAC installs?
At Trust 1 We offer many different financing options all the way up to $100,000, We also have financing options for homeowners who may have poor credit. We can always finance small repairs down to $500 as well. Most financing companies have requirements for contractors to be able to offer financing and hold contractors to a great standard as there are quality assurance checks after job completion the contractor has to follow! In today’s day and age financing is what we are all conditioned for, We pay everything on a monthly basis for the most part.
Will they give me options instead of pushing the most expensive repair?
We call options Choices as it’s the homeowners right to be able to make a decision about their home. If you are only provided with 1 choice it’s more of an ultimatum than it is a choice. It’s best to provide homeowners with multiple choices so you have no future surprises.

Technical Expertise

Are they trained on the brands they install or other brands?
When choosing a home service provider it’s important that they are training on the products that they install and other products as well. Consistent training makes for a great company. This industry is constantly changing its important companies change with it
Do they carry most parts on the truck?
We try to carry most parts on our trucks to complete the project the same day unless the part is a special order part.
Do they offer Mass Save rebates or help with the Heat Loan?
Mass save rebates are only for Heat pumps and heat pump water heaters. Mass save is no longer giving rebates for gas or oil heating systems. The Company Has to be a mass save approved contractor to offer rebates for their customers. Trust 1 is a Mass Save Contractor

Professionalism

Will they wear boot covers, drop cloths, and protect my home?
When searching for a contractor it’s important that they are cautious when it comes to the cleanliness of your home! Shoe covers & drop cloths are a must. At Trust 1 We have a Clean home Guarantee that if we did not leave your home as clean as when we got there we will have someone come to your home and clean it for free!
Are their techs clean, friendly, and not sales-y?
Looking at reviews will tell you a lot about the way the company hires and trains their team. Trust 1 is heavily focused on training to properly communicate and clean up after ourselves.
Will they try to upsell me on things I don’t need?
There is a big difference between upselling and offering choices for future problems. When hiring a plumbing and HVAC contractor they should provide you with different choices from a basic repair to a more permanent solution but they should be able to communicate it properly so there’s no pressure, no hard selling. No contractor Should be offering anything that is not needed this is unethica

DURING THE APPOINTMENT


Diagnosis & Communication

Can the tech show me exactly what’s broken?
All Techs Should be showing you exactly what’s going on and how they got to that conclusion
Will they explain what happened in plain English, not trade jargon?
Yes, Unfortunately a lot of technicians explain things that do not sound like english. Technicians should be trained to explain how things operate in an easy way to understand. At Trust 1 we teach our team members to explain what something does not as much what it is as trade jargon is hard to understand if you do not have the understanding of it
Why are they recommending this repair or replacement?
Technicians should recommend repairs and replacements based on what they found in their diagnosis and what is most beneficial to you as the customer. Repair Choices should be relevant to the problem that needs to be addressed
Is there a cheaper option that still solves the problem?
A basic repair option should always be provided unless the system is beyond repair or is hazardous to the customer. Financing Options Should help if you wanted to make a more permanent solution more affordable

Pricing & Options

Why is this repair priced this way?
Repairs Should be priced based on what the company needs to charge to provide a great service and be around when the customer needs you. There are many expenses that go into running a business
What happens if I wait to fix this?
Waiting to fix something that is already broken can lead to causing more harm than good. Prices do not go down and the issues do not go away. They tend to get worse. If it is preventative you can wait and hope to get more time but its not suggested but totally at your discretion
What does a new system cost vs repairing the old one?
Typical Heating & Cooling Systems Last Anywhere from 10-15 Years in Massachusetts if properly maintained. System replacement is suggested when you are starting to make frequent repairs that add up to close to $5,000, It’s not operating properly, or you are experiencing higher utility bills.

Quality & Trust

Are they checking the whole system or just the obvious thing?
When you need service it’s important the contractor does not look at the exact problem but diagnoses the entire system. Just like when you go to the doctor, they run tests, they look at your whole body and find out how healthy you are. At Trust 1 We operate the same way we come to your home run tests, diagnose the entire system, and provide solutions for the problem and potential other roblems so you know for the future, with no pressure of course. Nothing is offered if it is not needed!
How long will this repair actually last?
There is no way to tell but typically if a part is replaced that part will not go bad again unless there is something else going on with the system causing that part to fail.
Why are they recommending a Specific Brand?
At Trust 1 We recommend specific brands based on the level of customer service those brands can offer us to better serve our customers. If a product can back us up, have available parts, take care of warranties quickly, and produce a quality product. At The End of the day a lot of these brands are made in similar places, As The homeowner when you have issues you are gonna call a company to fix the product not the manufacturer. Most important part is the brand being installed to the manufacturer specs of the product

AFTER THE APPOINTMENT


Quality & Follow-up

Did they register my equipment warranty?
All Equipment should be registered. The only way you get the full warranty is if the equipment is registered
Did I get documentation of what was done?
Contractors should always provide you with a detailed estimate and invoice with what is included and what was completed if work was completed
Did the tech go over what to expect next?
Communication is important the technician who comes to your home should explain what to expect from the appointment and next steps

Warranty & Support

What’s the labor warranty on the repair?
All Manufacturers and Labor Warranties Should be on Quotes & invoices for the work quoted or completed.
How long is the manufacturer warranty (Bosch/Lennox/Navien)?
All Manufacturers Warranties Should be displayed on the Quotes & Invoices. Manufacturers Product literature will show the warranty on parts and bigger components.

Massachusetts Plumbing FAQs for Homeowners


Water Heaters – MA Specific

How long does it take to replace a water heater in Massachusetts?
● Tank Type Water Heaters Should anywhere between 2-4 Hours Dependent On Location and Access ● Tankless Water Heaters Replacements Take 3-5 Hours Dependent on Location and Access ● Tankless Water Heater New Installations Take 8-10 Hours Dependent on Location and Access Most of these replacements besides a full tankless installation can be handled in the same appointment you book with us so you’ll have hot water in no time!
Do I need a permit for a water heater replacement here?
Yes, Water Heaters Need a Permit in the state of Massachusetts
What’s the difference between tank vs. tankless for cold Massachusetts winters?
The Differences between tank and tankless Water Heaters ● Tank Type Water Heaters: Last 6-10 Years Some Cases even more if you are lucky, Use A Lot of Water, Take up a good amount of space, Leak all over the floor when they fail in a lot of cases, Run out of hot water with high usage, Use a lot of gas & Electricity because you are continuously keeping the tank temperatures maintained all day long, Cheaper to replace than a tankless water heater. Traditional are more of a throw away unit install of being repaired ● Tankless Water Heaters: Last 10-15 Years, Use Water only when you use it, Never run out of hot water, Save Tons of space, Require Yearly Maintenance, Are more costly to install upfront than a traditional tank type water heater, Cheaper to operate then a traditional tank type water heater, When they is a leak you will know because it will tell you instead of guessing what’s wrong. They can be repaired
Why does my hot water run out so fast?
There are many reasons why a water heater can run out of hot water Fast There are many reasons why a water heater can run out of hot water Fast ● The dip tube on the water heater could have started to fail so instead of pulling hot water from the bottom of the tank it pulls mixed water from the middle or the top. ● The Pilot Assembly or Gas Valve can start to fail and do not heat up as fast as it used to. (Gas Water Heaters) ● The Heating Elements could have started to fail or have failed on electric water heaters. 1 element maintains the hot water in the tank, and 1 element heats up the water in the tank ● There could be an issue with your mixing valve in your showing not allowing hot and cold water to mix properly ● You Could have a cross connection in your home somewhere that is allowing the cold to mix with the hot water. Cross Connections can be bad mixing valves, shower valves, Dip tubes, Other Devices in your who that have hot and cold water going to them
Can I switch from oil to gas for my hot water?
Yes you can. It is important that you contact your town or gas provider and see if there is gas on your street unless you already have an active gas line in your home

Gas Piping & Fuel Type (MA Specific)

Does Mass Save offer rebates if I switch from oil to natural gas?
No, Mass Save No Longer Gives Rebates for Gas Fired Appliances of any kind
Who notifies the gas company if new service is needed?
1. Verify with the town that it’s possible to get gas into the home. Generally if your street has gas then you can get gas. 2. Follow the town specific process to get a gas line and meter bar 3. Hire a plumbing to fill out the necessary Forms required by the gas company with all the necessary info on it. 4. The plumbing will need to pull a permit, run the gas line, Get it inspected. Once inspected the plumber will have a tag to give the gas company. 5. The Gas company will come install the meter and turn the gas on 6. The plumber will need to come out connect any loose ends or connect any appliances
What BTUs can my existing gas line support?
All Depends on the gas line size and length of the run from the gas meter. Gas piping is sized from the btu’s of the gas appliances and the length of the gas line run to the gas appliances. The sizing is determined by the plumber and the gas pipe sizing chart

Water Quality — City/Town Issues

Why is my water discolored or rusty (especially in older Quincy/Boston homes)?
There are a few reasons why the water can be discolored or rusty ● Your Water Heater could be starting to fail and the rusty water is coming from the tank being rusted out ● The Water lines themselves could be corroded and rotted if its lead, black steel, or another metal material. A Long time ago these materials were ok to be used but are now not up to code ● The town could be doing work in the street and dirt/sediment could get into the pipes.
Is my water safe to drink?
We recommend looking at water reports in your area and getting a water test done to see what is in your water
Do I need a water filtration or softening system?
Water Filtration is not necessarily needed but recommended. Massachusetts has a ton of scale, Chlorine, Other Chemicals in the water that make it not so safe to drink or consume through your skin over a longer period of time
What do I do if my water smells like sulfur?
Carbon Filters Can be installed to remove smells and taste in the water unless you have a current filtration system that needs service

Drain, Sewer & Sump Pump Questions

Why do my drains back up after heavy rain?
This should not be happening unless you have a crack in the sewer line underground or your gutters or rain water system is tied into the sewer line. In Massachusetts rain water and sewer water have to be separated and cannot be tied together. For an example sump pumps have to be routed outside to be code they are not supposed to be installed into the drainage system
Can you camera the sewer line to check its condition?
Yes, In fact this is common practice. If your main drain needs to be snaked frequently or at all generally there is build up, A Break or Sag in the pipe, Or not pitched properly. When a Camera inspection is performed the Technician should provide you with a video and show you the condition of the sewer line.
Who is responsible for the sewer pipe — me or the city?
Anything in the home you as the homeowner are responsible for it up to 10ft outside of the home. Some Towns or cities will take care of it on the outside of the home for no cost but you’d have to check with them
Do you install sump pumps and backup systems for basements?
Yes, We install Sump Pumps with/without battery Back ups all the time!
Can you remove tree roots in a sewer line?
Yes, You can do this with a double blade on a drain machine but if you have roots in your drain that shows there is a crack or break in your sewer line where the roots are getting in. This is not good and will cause you issues. A Camera inspection can show the severity of the issue. Spot repairs or sewer line relining can be more permanent solutions to this problem

Code & Compliance in Massachusetts

What plumbing work requires a licensed plumber by law?
Yes, Massachusetts requires that all plumbing work that is performed is required to be performed or upervised by a licensed plumber
Can I use PVC for venting my boiler or water heater?
No, The Code is to use Duravent, Polypro, Or other mass approved venting materials but pvc is not longer allowed for venting on the exhaust for gas appliances of any kind
Does MA require expansion tanks on water heaters?
No, but if you have a pressure reducing valve it is highly recommended. Expansion tanks can help when it comes to water hammering.
Are mixing valves required on hot water systems?
No, but with mixing valves you can get 30% more hot water out of your water heater. It can kill bacteria or stagnant water as you keep the water at a higher temperature then mix it down. That’s also how you get more hot water out of the water heater
How do I prevent my pipes from freezing?
Insulate them, Keep them being on outside walls, If they are they should be moved, Keeping the temperature in your home at a reasonable temperature
What do I do if a pipe freezes or bursts?
Turn the water off to the home immediately at the water meter (Water Meters are generally at the front of your home). Call a Trust 1 Right away
Do you replace or repair cast-iron pipes found in older homes?
Cast iron pipes can be repaired or replaced but once cast iron starts to rot out it generally starts leaking and cracking in other places as well. It becomes brittle over time
Do you install automatic shut-off valves to prevent water damage?
Yes, Automatic Water Shutoffs are a great way to monitor leaks and prevent them. Water heater Shutoff Valves are good to put on water heaters that are in finished spaces to prevent them from causing further damage to the home. Automatic shutoffs are great to put on water meters to monitor water usage and give you access to shut off the water if something goes wrong while you are on vacation or not home.


General FAQs


  

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Our team of certified professionals is dedicated to exceeding expectations at every step, providing:
Rapid Response Time
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We’re fully licensed and insured, giving you the peace of mind that you’re dealing with professionals who adhere to all the necessary industry regulations and standards.
Honest Pricing
At Trust 1 Services, we believe in transparency. That’s why we provide upfront, honest pricing with no hidden fees or surprises. We work within your budget, without compromising on the quality of our services.
Flexible Financing
We offer flexible financing options because we believe that everyone deserves access to quality home services, regardless of budget constraints.
Workmanship Guaranteed
Our experienced technicians ensure each job is completed to the highest possible standards, and our work is always guaranteed.